Frequently Asked Questions

Yes, Stadium View operates under a license from the Malta Gaming Authority (MGA) and also holds a UK Gambling Commission license, which means it complies with strict consumer protection and anti‑money laundering standards. These licenses allow us to accept players from many countries, but some jurisdictions are restricted; you can check the 'Restricted Territories' list on our site. The licensing information is displayed in the footer of every page.

To verify your account, Stadium View typically asks for a government‑issued photo ID (passport, driver’s licence), a recent proof of address (utility bill or bank statement dated within three months), and sometimes a copy of the payment method used. The KYC process is done digitally; once uploaded, our compliance team reviews it within 24–48 hours. If any document is unclear, we will contact you via email with instructions. Successful verification unlocks instant withdrawals and higher deposit limits.

Stadium View uses 256‑bit SSL encryption for all data transmitted between your device and our servers, and stores sensitive information in encrypted databases with strict access controls. We comply with GDPR and other data‑protection laws, meaning you can request a copy of your data, ask for corrections, or request deletion at any time. We never sell your personal data to third‑party marketers. Our privacy policy outlines exactly what data we collect, why we need it, and how long we retain it.

New customers receive a 100 % match bonus up to $200 on their first deposit, subject to a 30× rollover (bonus amount only) that must be cleared within 30 days. The bonus can be used on any pre‑match or in‑play World Cup market, but it does not apply to draws or certain exotic markets listed in the bonus T&Cs. If the wagering requirement is not met in time, the bonus and any resulting winnings are forfeited.

Yes, Stadium View provides a range of responsible gambling tools in the 'My Account' section, including daily, weekly, or monthly deposit limits, loss limits, and session‑time reminders. You can also self‑exclude for a temporary period (e.g., 24 hours, 7 days) or opt for a longer self‑exclusion of six months or more. Self‑exclusion automatically halts all promotional communications and prevents login until the exclusion period ends.

If you believe a bet has been mis‑settled, first check the official match result on the relevant league or tournament website (e.g., FIFA.com). Then contact our support team via live chat, email, or the dedicated ‘Betting Disputes’ form, providing your account details, the bet ID, and a screenshot of the result. Our betting integrity team will investigate and, if an error is confirmed, adjust the settlement within 48 hours. Appeals beyond the first response can be escalated to the licensing authority’s ADR (Alternative Dispute Resolution) service.